Equipment Confirmation
Detailed quotation, technical parameter sheet, and full configuration list ensure technical scope and terms are aligned.
KRRASS Services
KRRASS services are organized into three clear stages: pre-sales consultation and equipment selection, transaction coordination, and after-sales support online or on site.
Service Flow
From inquiry to factory support
One visible route connects sales, production, payment, inspection, delivery, customs, logistics, and the optional service work that can follow after the machine reaches site.
KRRASS service process flow
Inquiry, sales discussion, cooperation confirmation, payment, production, inspection,
shipping, customs, logistics, customer factory, and follow-up service branches.
User A
User B
User C
User D
Pre-Sales
Consult
Select
Configure
Order
Contract
Deposit
Produce
Inspect
Balance
Ship
Customer Factory
Online
Diagnosis
Guide
Parts
Offline
Install
Training
Repair
Pre-Sales Support
Choose the right machine before the order starts
KRRASS helps buyers turn material, output, accuracy, and workshop constraints into a clear machine direction. Before pricing or contracts, the team clarifies the application, compares suitable models, and defines the configuration path that fits the production goal.
Technical Consultation
Our engineering team works closely with you to understand manufacturing challenges, material types, output volume, and workshop layout.
Machine Selection
We provide targeted recommendations for your fabrication route, whether you need a CNC press brake, fiber laser cutter, or shearing machine.
Configuration
We customize the machine scope with tooling selection, CNC controller options, safety integrations, and automation possibilities.
Transaction & Order Fulfillment
Keep every order step visible from confirmation to receiving
Once the machine scope is selected, the transaction phase turns it into written order details, payment steps, production checks, shipment coordination, and receiving preparation. The goal is simple: fewer unclear handoffs between sales, factory, logistics, and buyer.
Flexible Payments
Secure and standard payment options, primarily T/T transfers, with flexibility depending on destination and procedures.
Production & Inspection
Factory inspections, test videos, photos, and detailed packing information before the machine leaves our facility.
Shipping Coordination
We support common Incoterms such as EXW, FOB, CIF, and DAP, and coordinate packaging by sea, land, or air freight as needed.
Logistics Tracking
Export documents and active tracking help you understand shipment status before arrival.
Customer Receiving
Buyer-side preparation guidance helps your facility get ready for safe unloading and installation.
After-Sales Service
Keep machines productive after they reach your floor
After delivery, KRRASS separates fast online technical support from dispatch-based field service. Remote diagnosis, operating guidance, parts matching, installation, training, and repair are handled according to the machine data, destination, and agreed service scope.
Online Technical Support
- Remote Diagnosis Quick resolution via message, email, or video call. We review alarm codes and videos to identify problems fast.
- Operational Guidance Expert advice on machine operation, software usage, and optimal parameter settings.
- Spare Parts Matching Fast identification of required parts using machine serial numbers, supplied under warranty or quoted.
Offline Field Service
- Installation & Debugging Professional unpacking, positioning, and testing of the machine on your floor.
- Operator Training (Teaching) On-site instruction covering safe operation, daily maintenance, and basic troubleshooting.
- Repair & Maintenance Dispatch of technicians for complex repairs, preventive maintenance, or special interventions when required.
* Offline field service and out-of-warranty support are quoted services. Customer is responsible for agreed labor, technician travel, accommodation, local transport, parts, freight, customs, taxes, and related service costs unless KRRASS agrees otherwise in writing. See Terms of Sale and Website Use for more details.